Doggy Day Care Terms & Conditions

1. Definitions

• “Provider” refers to Llys Derwen Doggy Day Care.
• “Client” refers to the dog’s owner or authorised representative.
• “Dog” refers to the animal placed in the Provider’s care.

2. Acceptance of Terms

By booking or presenting a dog for day care services, the Client confirms that they have read, understood, and agree to be bound by these Terms & Conditions.

3. Dog Eligibility and Client Obligations

• The Client warrants that their dog is fully vaccinated, in good health, and free from contagious conditions, parasites, or illnesses.
• The Client must disclose all relevant behavioural traits, medical conditions, allergies, or special requirements prior to attendance.
• The Client confirms that their dog is non-aggressive and safe to handle. The Provider reserves the right to refuse or terminate care if a dog poses a risk to staff, other dogs, or property.
• The Client must ensure their dog arrives with a secure collar or harness and appropriate identification.

4. Behaviour and Social Interaction

• Dogs attending day care may interact and socialise with other dogs unless otherwise agreed in writing.
• The Provider may separate or remove any dog displaying aggressive, disruptive, or unsafe behaviour.
• The Provider may refuse future bookings for dogs whose behaviour is deemed unsuitable for the day care environment.

5. Health, Illness, Injury and Veterinary Care

• Dogs are accepted strictly at the Client’s own risk.
• Should a dog become ill or injured while in the Provider’s care, the Provider will make reasonable efforts to contact the Client.
• If the Client cannot be reached promptly, the Provider is authorised to seek veterinary attention from the Provider’s designated veterinary practice or, where necessary, the nearest available veterinary service.
• All veterinary fees, treatment costs, medication, transport costs, and associated charges shall be the sole responsibility of the Client, and must be paid directly to the veterinary practice or reimbursed to the Provider upon request.
• The Provider accepts no liability for any illness, injury, deterioration of health, or death of a dog while in its care.

6. Death of a Dog

• In the unfortunate event that a dog passes away while in the Provider’s care, the Provider will make reasonable efforts to notify the Client immediately.
• The Provider shall not be held liable for the death of any dog unless caused by proven negligence.
• The Client is responsible for all veterinary, cremation, or related costs arising from such an event.

7. Emergencies

• In an emergency, the Provider may administer basic first aid, transport the dog to a veterinary practice, or take any action reasonably deemed necessary to safeguard the dog’s welfare.
• The Client authorises the Provider to act in the dog’s best interests where immediate decisions are required.

8. Liability and Indemnity

• The Provider will take all reasonable steps to ensure the safety and wellbeing of dogs in its care; however, the Provider accepts no responsibility for loss, injury, illness, or death, except where caused by proven negligence.
• The Client shall be liable for any damage or injury caused by their dog to property, staff, or other dogs.
• The Client agrees to indemnify and hold harmless the Provider against all claims, costs, damages, and liabilities arising from the dog’s behaviour, health, or actions.

9. Personal Belongings

• Any items brought with the dog (including leads, toys, bedding, or clothing) are left entirely at the Client’s risk.
• The Provider accepts no responsibility for loss, damage, or destruction of personal items.

10. Payment, Cancellations and Refunds

• Fees must be paid in accordance with the Provider’s current pricing structure.
• Cancellations must be made within the stated notice period; late cancellations may be charged in full.
• No refunds will be issued for dogs removed due to behavioural or health concerns.

11. Photography, Media and Marketing

• With the Client’s consent, the Provider may take photographs or videos of dogs for use on websites, social media, or marketing materials.
• The Client may withdraw consent at any time by notifying the Provider in writing.

12. Data Protection

• Personal data is collected and processed solely for operational, communication, and booking purposes.
• Data will not be shared with third parties except where required for veterinary care or legal compliance.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.