Terms & Conditions
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These terms and conditions apply to our camping, caravan, campervan, motorhome and Static Caravan site.
In these terms and conditions:
“Accommodation” means a tent and / or caravan and / or campervan and / or motorhome and / or Static Caravan.
“Site” means a camping and / or caravan site.
“Site Specific Rules” means the rules in force at Llys Derwen Caravan & Campsite. “you” or “your” means the person named in the booking confirmation.
“we”, “us”, or “our” means Llys Derwen Caravan & Campsite, Llanrug, Caernarfon, Gwynedd, LL55 4AP.
1. Your booking
1.1. We reserve the right to accept or decline bookings entirely at our discretion.
1.2. Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions.
1.3. All bookings are formally confirmed when we issue you with your booking confirmation. Your booking confirmation will set out the Accommodation you have booked, the dates of your booking, the number of guests and the total amount/deposit paid for your booking. We will issue you with your booking confirmation by email.
1.4. You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.
1.5. Children under the age of 18 must be accompanied by an adult.
1.6. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent for us to do so.
2. Paying for your Accommodation
2.1 You must pay us a deposit to secure your holiday at the time of booking.
2.2 We will accept payment via bank transfer for deposits or full payments or cash on arrival at Llys Derwen, no card machine is available on site.
Our Terms & Conditions
2.3 Promotional offers will only be applied if they are valid and quoted at the time of booking. Promotional offers cannot be combined, nor can they be used retrospectively to apply to existing bookings. In addition, we reserve the right to change or withdraw a promotional offer at any time by amending or removing details of these offers from the relevant sections of our website. Where we are unable to provide you with a discount or offer on your booking due to this offer having been withdrawn or amended:
2.4 Where we are unable to provide you with a discount or offer on your booking due to this offer having been withdrawn or amended prior to your booking being confirmed, we will email you to notify you the offer is no longer available and cancel your booking.
3. Pricing for our Accommodation
3.1. We regularly review and amend the prices we charge for our Accommodation. Any pricing information shown in any brochures is not valid and for the most up to date pricing information please check the section of our website relating to the Site or telephone the Site directly. We will confirm the price of your Accommodation at the time you make your booking and in your booking confirmation.
3.2. We reserve the right to charge for water, gas, electricity that may be applicable to the Accommodation. The average weekly price advertised on the website page of the Accommodation in advance.
4. If you want to cancel your booking
4.1. Your contract with us is a contract for the provision of leisure Accommodation on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 4.
4.2. If you wish to cancel a confirmed booking you must let us know by email (email@example.com) at LEAST 48hrs prior to arrival quoting your booking reference. Failier to notify us 48hrs prior to arrival will result in your holiday being charged in full, without a refund. Your booking will be cancelled with effect from the day we receive your telephone call or email, and will be subject to the cancellation charges as set out in Section 4.3 below.
4.3. Our cancellation charges are non refundable and will be the equivalent to a 1 night stay of your total duration of the trip.
4.4. If you terminate your booking after the booking start date, we will not issue any refund for any remaining nights of your booking. To clarify, this includes where you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. We strongly recommend you take out comprehensive holiday insurance to compensate you in these circumstances.
5. If you want to change your booking
5.1. If you want to change any detail of your confirmed booking you must contact us by telephone, email or in writing quoting your booking reference as soon as possible. This includes details such as the number of pitches, the number of guests, the size of your Accommodation.
5.2. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes. Any reduction in the number of nights will be treated as a partial cancellation and cancellation charges calculated in accordance with clause 4.3 may apply.
6. If we need to change or cancel your booking
6.1. We do not expect to have to make changes to your booking, however sometimes problems happen, and bookings have to be changed or cancelled. We will only change or cancel your booking:
6.1.1. if necessary to perform or complete essential remedial or refurbishment works; or
6.1.2. for other reasons unforeseen at the time you made your booking which are beyond our reasonable control. This may include occasions where the Accommodation becomes inaccessible due to a Meteorological Office Severe Weather Warning or other severe weather event.
6.2. If we do need to change or cancel your booking for the reason set out in Section 6.1.1, we will do our best to offer you a suitable alternative booking. If we’re not able to offer you a suitable alternative, or if you don’t accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking less the deposit payment.
6.3. If we do need to change or cancel your booking in line with 6.1.2 because it becomes impossible to deliver the booking due unforeseen events beyond our reasonable control, we’ll do our best to offer you a suitable alternative booking for either the same dates or alternative dates. If you don’t accept the alternative we offer, the booking will be deemed cancelled and no refund of any amounts paid will be offered.
6.4. We strongly recommend that you obtain appropriate and comprehensive travel insurance for all members of your group. This should ideally cover illness, cancellation and injuries during your stay.
7. Special requests
7.1. Special requests must be requested at the time of booking and no later than 7 days prior to travel. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request.
8. Group bookings and special events
8.1. Group bookings can only be accepted from organised groups. You must contact firstname.lastname@example.org prior to booking and obtain our prior agreement to any such use.
8.2. Our Site has requirements for group bookings, which may be made available on our website or otherwise communicated to you. Please ensure that you understand these rules and practical requirements before making any group booking.
8.4. Please note that if you fail to comply with our rules on group bookings as set out in this Section 8 we may need to exercise our rights under Section 13 (“Our right to evict”).
9. Visitor standards and behaviour
9.1. Please ensure that you and your party read the Site Specific Rules carefully prior to booking and again on arrival. You must also ensure that you and your party familiarise yourselves with the layout of the Site and the fire safety arrangements.
9.2. Each Accommodation shall be at least 6 metres from any other Accommodation, and positioned In the centre of the pitch number. In exceptional circumstances where more than one Accommodation is allowed on a pitch, they must be at least 3 metres from any other Accommodation.
9.3. You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purpose, including without limitation for any business purposes, without our prior written consent, in line with Section 8.
9.4. You must keep the Site/Accommodation and any contents clean and tidy and leave them in the same condition as when you arrived.
9.5. You must not use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
9.6. Smoking is not permitted in any part of our Static Accommodation, Reception or Toilet Blocks. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside our Static Accommodation, Reception or Toilet Blocks. You and your party must not use candles, tea-lights, fireworks or Chinese lanterns at your Accommodation.
9.7. You and your party may only use a barbeque on Site if it is placed outside and raised off the ground. You and your party must not use barbeques, gas stoves, or other naked flames and cooking equipment inside any tent or Static Caravan Accommodation unless it is provided as part of the Accommodation offer.
9.8. Dogs are permitted to our site. You must tell us at the time of booking if you wish to bring a dog/dogs to our dog friendly Site. Dogs must be kept on leads when not inside the Accommodation. Unfortunately, no other domestic pets are permitted at our Site unless otherwise specified on our website. Assistance dogs are permitted at our Site; but you must notify us at the time of booking if you wish to bring an assistance dog with you.
9.9. You must not charge an electric vehicle from the Accommodation unless a designated electric vehicle charging point has been provided.
9.10. The use and storage of firearms or weapons is not permitted in any part of the Accommodation, the Site or in cars parked at the Site.
9.11. Please note that if you do not comply with the standards and behaviours set out in this Section 9 we may need to exercise our rights under Section 13 (“Our right to evict”).
10. Damage to the Accommodation or its contents
10.1. If you discover that anything is missing or damaged on arrival at your Accommodation you must notify us immediately at the Site Office. If you do not notify us we will assume that you caused the relevant damage or loss.
10.2. You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or by any member of your party or animal brought with you. We recommend that you have comprehensive insurance in place to cover this.
11. If you have a problem or complaint
11.1. We take care to ensure that our Accommodation and Site is of a high standard. However, if you have any problems with your Accommodation or Site, please contact the Site staff immediately and give us the opportunity to resolve it.
11.2. If you have a complaint, or your problem hasn’t been resolved to your satisfaction please email us directly at email@example.com.
11.3 In considering any complaint, we’ll take into account whether we have been given the opportunity to investigate it and put matters right as detailed in section 11.1.
11.4. Please note that we will not tolerate any written, verbal or physical abuse towards any of our staff or representatives.
12. Our rights of access
12.1. Our staff or contractors may need to access your Accommodation if there is an unforeseen problem, to investigate an incident you have raised, or to perform certain routine property checks. If this happens, we'll do our best to let you know in advance of the date and time that we will need access.
12.2. If we do need to access your Accommodation for any reason, we'll always try to do so at reasonably convenient times (other than in the event of an emergency).
13. Our right to evict
13.1. We may terminate our contract with you and ask you to leave your Accommodation and the Site immediately (without any compensation being payable) if:
13.1.1. we consider that you or your party have committed a serious breach of these terms and conditions;
13.1.2. we consider that you or your party’s behaviour endangers the safety of our visitors or staff;
13.1.3. any complaints are made of anti-social, abusive or unacceptable behaviour against you or your party;
13.1.4. you or your party cause an unreasonable amount of damage to the property or its contents.
13.2 We don't knowingly allow any guest to use or visit our park who:
13.2.1 has an unspent criminal conviction;
13.2.2 has an entry on a criminal register (including the sex offenders' register);
13.2.3 has any record of any order indicating antisocial behaviour, violence, abuse, public disorder, or criminal damage or any other form of antisocial behaviour;
13.2.4 is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003; or
13.2.5 is subject to a Risk of Sexual Harm Order or Child Abduction Notice. If you don't disclose this information about yourself or any other member of your party, and it later becomes known to us, we reserve the right to cancel your booking and require that you, and the other members of your party, leave the park, without refund.
14. Events beyond our control
14.1. We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.
14.2. An event outside our control means any act or event that is beyond our reasonable control, including without limitation severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
15. Some practical information for your stay
17.1. Your check-in and departure times will be set out in your booking confirmation. If you do not leave the Accommodation by the required departure time we reserve the right to charge you a late checkout fee to cover any costs we incur.
17.2. If you believe you have left any of your possessions behind at your Accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. Where possible, we’ll hold all lost property for three months, after which it will be disposed of. Perishables will be disposed of immediately and are therefore unreturnable. In addition, we will only be able to return items permissible by Royal Mail.
17.3. Our Site is in a rural area and it is important that you and your party do not interrupt or endanger the livelihood of those working at the property or on the surrounding land.
17.4 Cars parked at the Site are done so at the Owner’s risk.
18. Entire Agreement
18.1. This agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous promises, representations and undertakings.
18.2. No one other than a party to this contract shall have any right to enforce any of its terms.
19. Data Protection
19.1. We will process your personal data provided as part of this activity in order to communicate with you about your booking and, from time to time, request feedback which will enable us to improve your future experience with Llys Derwen Caravan and Campsite.